Visionworks Chandler Village

Regina Allen
5 Star
You didn't treat me like a number, you listened to me, didn't rush me, and answered my questions. Out of all the eye glass offices I have been to, you are the first to let me know why my glasses keep failing, and I really appreciate that! Dr. Sun, Carrie, and the whole office were kind, helpful, and informative, thank you!
Saturday 27th April 2024

Mary Thompson
5 Star
Highly recommend. Excellent customer service. Clean store. Extensive choices. Good, transparent pricing. Details below. The store was clean. The glasses were organized well. The two people working hard to get orders done for people on the last day of the year were friendly, upbeat, and responsive even though they were slammed and probably had been their whole shifts. I had called before going over to verify they had the frames I was looking for, and the woman on the phone found them and held them for me until I could get there. I was also easily able to find other frames for sunglasses while waiting for her to finish up with the customer ahead of me. My insurance was hung up from another glasses store (not a Visionworks) holding the info of a set of glasses I might have ordered if I wasn't able to find my frames somewhere else before the year end. The woman I was working with at Visionworks was able to call my insurance and clear up that odd hold late in the afternoon on a Sunday (I had also tried to order my glasses online from my insurance, but hit the same wall and my customer service line was closed until after the new year). I try hard not to wait until the last minute to order my glasses; this year, I had some extenuating circumstances. My glasses cost about half of what the other store was going to charge me (with the same insurance at both) for nearly identical work ups, even with less expensive frames at the other store because I'd picked them from the bargain bin, as I couldn't find frames I actually liked. Visionworks just has better prices (which were easy to understand and well explained - something I usually do not find at retail eyeware stores) and a better frame selection. They had more frames available, even though the overall size of the store is smaller (the other store I used to go to was huge with a small selection). I will be returning here next time I need my eyes checked or to purchase glasses. I didn't put their names specifically, but I have their cards. I have a feeling everyone working there is great.
Friday 12th January 2024

Evie Brown
1 Star
Quite literally if I could give the location 0 stars I would. Was in at the end of November for my eye exam and to order contacts. Whoever took care of me never placed my order for contacts. A month goes by and I’ve received no calls or anything for this order I thought was placed. I finally call them myself to find out someone dropped the ball and my contacts were never ordered. What can they do to accommodate? Nothing. Except one pair of trial contacts to tide me over for the LATE order that the employee there never placed for me a month ago. Ultimately. I’ve been going to Visionworks since Kindergarten for my glasses and contacts needs. But I will NEVER go to this location for service again. Apparently, according to the manager at this location, it’s MY fault as the client for the employee not placing my contact lens order. And there’s NOTHING they can do to help me other than place an order now and still wait the normal time for my contacts. In addition to this awful service, I was charged an additional $58 on top of my previous fees at which time I was told there would be no additional charges. EXTREMELY UNIMPRESSED.
Wednesday 27th December 2023

Oscar Mercado
5 Star
Awesome experience! Receptionist was amazing taking the time to answer my questions and even went over my insurance coverages so I better understood what was available to me. The Dr. was very thorough in explaining to me the results of my vision test and recommending what best suited my vision. Turn around time for my glasses was quick as well. I definitely will be back for any vision needs.
Friday 10th November 2023

jason stocker
5 Star
During my 2nd visit in as many years, I had a great experience with Carrie. She helped my son and I choose new glasses, utilizing the most of our benefits, and getting us exactly what we needed. Thanks, Carrie!
Thursday 18th January 2024