Nationwide Vision

Alex L
5 Star
Not sure why they have a bad rating. The optometrist (I forgot his name, sorry) took his time with me and answered all my questions. While looking for frames, Sara took her time and made me feel all my choices were the right ones. I never felt rushed and she made sure that I felt comfortable with all of my decisions before moving to the next step. I received my glasses and feel great with my decision to choose this store. Thanks to the staff for a great experience!
Wednesday 4th August 2021

Megan B
2 Star
If you are needing appointments for your children I would suggest going to the Nationwide that has a pediatric specialist instead of this store. My childs needed prescription was vastly underestimated at the last yearly checkup (about six months ago) and we had to buy a brand new pair after we visited the specialist. Not a huge deal, but I called to purchase replacement lenses for the frames we got at her last check-up. They ended up ordering brand new frames & lenses which is not so bad, however if I knew they were ordering frames as well we would have gone in and picked a different style. I explained & was expecting to order new lenses for the same frames we already had so we could just switch them out of her current frames. They are polite and helpful in office however I don't feel comfortable taking my children there any longer in case their prescriptions are botched again potentially causing more vision problems. Thank you.
Friday 28th May 2021

Amanda Mcdonald
4 Star
Overall my visit was good. The lady doing the eye tests and dilating drops and Dr. Drew were good. However, there was a big issue with payment. They (guy that was dealing with frames and orders and things, and the front desk lady) said my insurance doesn't cover both contacts and glasses and I had to pick which one to use the benefits on. I disagreed (knowing that I specifically got a plan that would cover both), and the front desk lady called the insurance and still said one or the other. (Idk if they didn't ask about my specific plan or how that happened). I had my benefit summary on my phone but they said there wasn't a business email to send it to. So basically they didn't believe me. I got contacts ordered and left. I called the insurance once I got home and they verified that I did indeed have coverage for both contacts AND glasses. The lady from the insurance called the Nationwide Vision office and they didn't answer (twice) so they left a message for them. I'm hoping they'll call back to say I can get my glasses covered, will update. Update: they got it sorted and I'm going back tomorrow to get my (covered) lenses. Gabby (I think is who I was talking to) said "it's not my fault" and she didn't know why they told her the wrong thing earlier. Idk what happened there or exactly how this could have been prevented but it was really frustrating. I'm glad it worked out but it would have been a lot less stressful to not have that happen in the first place.
Saturday 13th February 2021

Kiley M
1 Star
This is the absolute worst experience I have ever had with Nationwide. They are completely unprofessional and lost with the process. In the "waiting area" you can hear the employees talking about how sexy customers and other store workers are and then they question if you've picked out your frames when they told you to sit down and wait. Sarah is completely unprofessional and should not be working in a customer service position. They couldn't figure out how to properly bill with my insurance (Cigna) and later on told me to call them and see if she did it right, which she didn't which has just charged me more as the customer. When I got that follow up call she said "well call me back when you're done and figure it out. Isn't that your job? They had no plan on fixing the mistake or even trying. Now here I am two weeks out with no call from them, no contacts, no glasses. While I was waiting my two hours there was another lady in there waiting where Sarah told her to sit and wait and after 30 minutes Sarah asked the lady why she hadn't found any frames yet (because Sarah told her to sit there and wait) and asked her to hurry because they were going to close soon. They also couldn't get their other machine to work to have a guys glasses be fitted when picking up. This office is an absolute joke. For you guys to be paid by my insurance AND $300 from me and this be your service.. ridiculous.
Wednesday 24th June 2020

Joy Eddy
1 Star
Do you not use them. I had an eye appointment on July 18, and paid $45.00, five dollars was for my co-pay and $40 was for my contact fitting which is not covered by insurance, I had to pay this in order to get my prescription so that I may take it somewhere else if I wanted to. Fast forward to today August 7th, I reached out to them to ask about my trial pair of contacts because I had not heard anything, and they told me that the ETA of delivery to their store would not be until the end of August. I told them I wanted to come get my Prescription so that I could take it elsewhere and was informed that since it is not signed off I would not be able to fill it anywhere else. So now I have to wait until the end of August to get my trial contacts, try them for a week, and then go back to the doctor to have him sign off on if they are a good fit for me, or I would have to try another prescription. Nonetheless this has taken way too long. Telling me that this is a custom fit contacts and it takes a little bit longer is bogus, I’ve had a custom fit contacts before and it has never taken this long. I know we are in a pandemic but over a month and a half waiting for a trial pair to come in is ridiculous. I want my prescription so I can take it somewhere else so that I can see during my every day life. DO NOT GO HERE!
Friday 7th August 2020