Nationwide Vision

Tiffany Bowles
1 Star
Horrible customer service. My daughter and I decided to try this location because the location we normally go to is always pretty busy. While picking out frames the receptionists were whispering and talking about us. Made both my daughter and myself uncomfortable. After waiting two weeks for her glasses to come in we hadn't received a call. So I called and they said they were there ready for pickup. I told them we would be in the next day to get them. About an hour later I received a call and voicemail from them stating we needed to pick them up that day or they would start the shipment process. We weren't even notified when they were ready and then put on a time frame of not even a day. The only part of our experience with them that was good was when we actually met with the eye doctor who was very nice and respectful. If you choose to go to Nationwide I would suggest choosing another location than the Apache Junction location. That is if you want to be treated decently and be notified when your glasses are ready. We will not be going back.
Tuesday 10th December 2019

Megan B
5 Star
Dr. Baldwin and team went above and beyond taking the time to help my daughter. Every other eye appointment (for the past six years) has left us felt shuffled in and out, just enough to get by until next year… today they showed us they truly care about their patients and will put in the effort to truly help them. THANK YOU DR BALDWIN & TEAM! It’s not everyday a kid leaves an eye appointment feeling happy & supported. You made that happen and we so appreciate it.
Tuesday 1st March 2022

Gregory Johnson
1 Star
They aren't properly equipped to do diabetic testing. Also weren't ready with insurance info, left without knowing cost of exam. The glasses they sold me are wrong because the exam was a bad one. I found this out when I had my eyes examined again at The Kentucky Eye Institute. Now I have great glasses and can see properly again.
Wednesday 3rd August 2022

Amber Reaves
1 Star
Horrible customer service at this location. They have no idea what they are doing, and made my 86 year old grandma go in there twice, filled out their book of paperwork EACH time we went. Called her before the appointment and said they were all set and ready for her, paperwork filled out, and were told that they can’t confirm her insurance BOTH times we went. We left and I called her insurance, turns out they accept nationwide and my grandmas insurance was active. Still didn’t take care of her and gave us attitude the whole time. Especially the two lady’s at the front desk!
Monday 6th January 2020

Ryan
5 Star
Had to shout out Abby and Rain, helped fix my granddad's glasses at no charge. Great sense of humor and customer service driven. They did not have to do what they did to help us out, but they did with out a question. We will be calling this store for all our future exams and glasses and repairs!
Saturday 21st December 2019