JCPenney Optical

E3Africa Programs
5 Star
I went there by myself and the guys working were incredibly honest about which frames best fit my face. They also gave me my space to look and weren't hovering over my shoulder trying to up-sell me on any frames. I incredibly appreciated their honest opinion! This store has a great selection of frames and lens options for less than I have researched elsewhere. I got all my questions answered from the doctor and even though he didn't spend much time with me, I guess he didn't need to because I got my glasses and have been wearing them the past week and LOVE them. I had no idea how much I was struggling to see until now...because I can see so much clearer! I would recommend this place to my family and friends.
Wednesday 1st August 2018

Sonja Moore
1 Star
I've had glasses & contacts forward x 45 years. This is THE worst of my life! The first who fitted me, was new, & talking about her life. Both she & the Mgr were running to music. Order done. She said they'd come in 7-10 business days. I had asked her before order complete, if I pay now. She said "no". My mom came over from getting her hair done to see me in them, & approved Mom just had heart surgery, was tired. Unbeknownst to me she wanted to pay, but said she was tired & would pay when they came in. I had called my husband in Seattle to pay for them & have them shipped, because of vocal cord paralysis. That's when they said they had no record. She was rude to hubby & mom. When I came in today,.I inquired briefly. She rudely said, "the lights are off. I'm going to lunch. So, I did come back. I was trying to find them again. No help. She just watched me struggle & snapped her gum, & when I had to write on paper, & lean on desk as I'd have back problems, she rolled her eyes! She said last gal quit after only a week! I would too, if she was my mgr. I was looking for a camera. This had to be a prank, or SNL skit. Sadly not. I said if I get them, can you ship, as I'm going back to Seattle, & hard for mom to get here. Ahh, I dunno..it's kinda hard. We really don't like to do it, & aren't really set up for it! WOW! AWFUL?
Thursday 30th May 2019

Amy Morton
5 Star
I went in on Monday and absolutely loved it! Found glasses that i loved right away. Samantha Lee helped me, and she was amazing! She was very kind, quick and her personality just glowed! She gave me an awesome deal on a pair of glasses AND sunglasses! She made the whole process super easy, and is even going to ship my glasses to my house since i live out of town! I felt bad for her though, because she had a broken leg and nobody was in the front to help her, so she had to walk back and forth from the front desk to the seating area answering phones, etc. I saw another woman, not sure of her name but had short, blonde hair and was a bit on the taller side. She was super friendly and professional! Overall, great customer service and i plan on coming back for my next pair in a couple of years. Also, i LOVE JCP's protection plan, only $20, and if i break or damage my glasses they will replace them for only $24, good for a year after purchasing! Awesome!!
Wednesday 14th October 2015

Tracy Sutter
1 Star
My family and I which consist of 6 have been clients of JCP Optical for many yearssss even through the company name changes! I took my daughters in for their yearly exam a couple days ago. From the moment we walked in we weren't greeted we addressed them. They then proceeded to ask me if I had vision ins. I answered with a yes....they jumped back and said rudely we can't find your kids in the system so basically could I go figure it out and return another day..I gave them my info and asked if that would help them but they continued with attitude like I am wasting their time. So instead of getting to the bottom of the problem I had to contact my insurance company to get them the info that they should of taken care of themselves. They still proceeded to be unhelpful after getting them what they needed. One of the workers started wiping down the checkout desk area and made a rude comment that they wouldn't be getting off until late now. Don't waste your time or money with these rude people! Find a friendly and inviting place that cares to take care of your families vision needs!!!!!
Wednesday 25th September 2019

Angela Wentworth
1 Star
The lady acted like we were bothering her. Picked out my frames and asked the one of the ladies there as they were both sitting at a table. One lady acted like i had two heads and the other lady indicated the previously mentioned lady did all the computer entering and glasses fitting. Everything gets entered...now mind you i verified the lenses were within their 2 pairs for 99$ INCLUDING no line bifocals..ie progressive lenses. Now i did not add anything extra to the lenses. She comes back with a final price of 349$..say whaaaat?. She then proceeds to tell me that each lens, not each pair of lenses is 140$...but she was nice and gave me a discount...screw her...won't be back until shes gone nor will my daughter...
Monday 7th October 2019